Online payment processor Neteller was in the news again last week, this time warning their customers of a 'phishing scam'. Many Neteller customers received an email from 'communications@NETELLER' advising them that the e-processor intended to re-introduce IP tracking from March 31. The email then reads "This is a security measure to ensure the location of your login matches the country of residence registered with your NETELLER account."
It has now transpired that the email was in fact a genuine email, as the security division of Neteller have confirmed to us. Neteller have now assured customers that they will be reviewing their communication policy to ensure all Neteller staff are informed in advance when communications are sent to Neteller members to avoid this confusion in the future.
The email in question that was suggested may be fraudulent requests that customers click on a link to inform them when they are planning an overseas trip, to allow them use of Neteller in that country. If customers do not do this, they will not be able to transfer funds while abroad.
A spokesman from Neteller informed us that:
"NETELLER takes phishing and online fraud very seriously, and employs the latest services and technologies to detect and shut down phishing sites quickly and efficiently. We encourage customers and the general public to continue to submit suspicious emails targeting NETELLER clients to firstname.lastname@example.org. We investigate all reports of phishing and other criminal activities targeting NETELLER merchant partners and customers and take appropriate action where necessary"
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